Responsible Gaming

Gamble for entertainment

Responsible gambling means making informed choices and keeping gambling within safe personal boundaries. Games are based on chance, and no strategy can guarantee a win. Previous results do not predict future results, and a losing session does not make a win more likely. Avoid chasing losses, borrowing money to gamble or treating gambling as a source of income.

Only gamble with money you can afford to lose after essential costs have been covered. Essential costs may include rent or mortgage payments, food, utilities, transport, education, healthcare, debt repayments and other regular commitments. Money set aside for these needs should not be used for gambling. It can also help to keep gambling funds separate from everyday spending money.

Before you play

• Decide on a spending limit and a time limit before starting.
• Never gamble with borrowed money or money needed for household expenses.
• Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Take breaks and avoid playing for longer than you originally planned.
• Accept that losses are part of gambling and cannot be recovered by continuing to play.
• Keep track of deposits, withdrawals, wins and losses so you have a clear view of your activity.
• Talk openly with someone you trust if gambling is affecting your mood, relationships or finances.

There is no guaranteed system for winning. Betting more, increasing stakes or changing games does not remove the element of chance. A responsible approach is to decide what you are comfortable spending in advance and stop when that amount or your chosen time has been reached.

Use account controls and take breaks

Account controls can help you manage your gambling activity. Depending on the features available to your account and the requirements that apply in Australia, you may be able to use tools such as deposit limits, loss limits, wagering limits, session reminders, time-outs or self-exclusion. Read the terms of each control carefully before applying it, including how it operates and when it takes effect.

Set limits before gambling

A limit is most useful when it is set before you begin playing. Consider setting a daily, weekly or monthly amount that reflects your budget. A time limit can also help prevent extended sessions. If you reach a limit, stop gambling rather than trying to change the limit to continue. Limits should be viewed as a planning tool, not as a guarantee that gambling will remain affordable.

Take a time-out

If you feel distracted by gambling, have spent more than planned or simply want a break, consider using an available time-out or account restriction. A break gives you space to review your habits without continuing to play. Do not use another account, another person’s account or a different gambling service to get around a break or restriction.

Self-exclusion

Self-exclusion is a stronger form of account restriction for people who want to stop gambling for a set period or longer. If you choose self-exclusion, follow the application instructions carefully and do not attempt to create or use another account during the exclusion period. Self-exclusion can be an important step, but it works best alongside practical support, such as speaking with a counsellor, a trusted person or a financial support service.

If you are concerned that you may gamble through a restriction, remove gambling applications and saved payment details from your devices, ask your bank whether gambling transaction controls are available, and tell someone you trust about your decision. These additional steps may make it easier to maintain a break.

Recognise when gambling may be a problem

Gambling-related harm can develop gradually and may affect finances, work, study, health, relationships and emotional wellbeing. It is not necessary to wait for a serious crisis before asking for help. A concern is worth taking seriously if gambling is causing worry, conflict or loss of control, even if the financial amount seems small.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to gamble or increasing stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using gambling to escape loneliness, stress, sadness, anger or other difficult feelings.
• Neglecting work, study, family, friends, sleep, exercise or other responsibilities.
• Making repeated promises to stop or cut back but being unable to do so.
• Thinking about gambling for much of the day or planning your life around gambling.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs feel familiar, stop and review your recent gambling. Check your transactions, consider closing or restricting your account and speak with a qualified support service. You do not need to manage the situation alone, and asking for help is a practical step rather than a failure.

If gambling is affecting another person in your household, you can also seek advice for yourself. Family members and friends may need support with financial boundaries, communication and their own wellbeing. Avoid covering gambling debts or providing money to continue gambling without first obtaining independent advice.

Finding support in Australia

Australian players who are worried about gambling can seek confidential help from a gambling support service, a qualified counsellor, a general practitioner or a community health provider. Support may include counselling, practical strategies, financial guidance, help with self-exclusion and assistance for family members. Services may be available by phone, online or in person, depending on your location and individual needs.

When contacting a support service, explain what has been happening, how often you gamble and whether gambling has affected your finances, relationships or mental health. You can ask what information is confidential, what services are available and what first step may be suitable for you. If you are not sure which service to use, a healthcare professional or local community service can help direct you.

Create a personal plan

1. Pause gambling and avoid depositing while you consider your next step.
2. Record recent gambling activity, including deposits, losses, time spent and any money borrowed.
3. Tell a trusted person what support you need and ask them to help you maintain your plan.
4. Apply available account restrictions, a time-out or self-exclusion if appropriate.
5. Contact a qualified gambling support service or healthcare professional.
6. Review your budget and arrange independent financial guidance if bills or debt are affected.
7. Remove easy access to gambling and avoid situations that make it harder to follow your plan.

If you feel unsafe, are experiencing a mental health crisis or believe you may harm yourself or another person, stop gambling and contact emergency services in your area or seek urgent medical assistance. Immediate safety should always take priority.

Age, account security and our approach

Gambling is only for people who meet the minimum legal age that applies to them. Do not allow a person under the legal gambling age to use your account, payment method or device to gamble. Keep your login details private and contact the relevant account support channel if you believe another person has accessed your account.

Parents and guardians can help reduce the risk of underage gambling by using device controls, keeping payment details secure, discussing the risks of gambling and monitoring access to gambling websites and applications. No account should be shared, even with a family member or friend.

Spinjo Casino encourages players to make informed decisions, use available safer gambling tools and seek assistance early if gambling is becoming difficult to manage. Account restrictions, verification requirements and other controls may apply in accordance with applicable laws and the relevant account terms. Review the available settings and terms before using the service, and contact the applicable support channel if you need help understanding an account control.

Responsible gambling is an ongoing process. Review your limits regularly, check whether gambling remains affordable and take action as soon as your circumstances change. The safest decision may be to stop gambling altogether, and support is available for anyone who chooses to do so.