Betting Rules

1. General betting rules

These rules apply to bets and gaming activity placed through Spinjo Casino, together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for an individual game or promotion. If a game has its own rules, those rules should be read before play. Game-specific rules may explain how a game operates, how outcomes are determined, what bets are available and how results are settled.

By opening an account, signing in, depositing funds, placing a bet or participating in a game, you confirm that you have read and accepted the applicable rules. If you do not understand a rule, you should not place a bet until you have obtained enough information to make an informed decision. Spinjo Casino may refuse, restrict or cancel activity where this is permitted by the applicable terms, law or regulatory requirements.

Player responsibilities

• You must provide accurate, current and complete information when creating and using an account.
• You must use only an account that belongs to you and must keep your login details secure.
• You must not allow another person to access or use your account.
• You must comply with all applicable Australian laws and any laws that apply to you in your state or territory.
• You must check the details of each bet before confirming it, including the game, selection, stake and any other displayed information.
• You must not use the service for unlawful activity, fraud, manipulation, collusion or any other improper purpose.
• You must not attempt to interfere with the website, game software, payment systems or the normal operation of the service.

A bet is generally treated as confirmed when the relevant system accepts and records it. An instruction that has not been accepted by the system is not necessarily a valid bet. Displayed information may be subject to correction where there is an obvious mistake, technical fault, interruption or other issue affecting the service.

2. Accounts, funds and placing bets

You must meet the minimum legal age and any other eligibility requirements before using Spinjo Casino. Age and identity checks may be required before an account can be opened, used or paid. You may be asked to provide documents or information to verify your identity, age, account ownership, source of funds or compliance with legal and security requirements. Failure to complete a requested check may result in restricted access, suspended activity or another action allowed under the applicable terms.

Only funds that have been successfully credited to your account and are available for use may be used for betting. A deposit may be subject to processing, verification, payment-provider requirements and applicable conditions. You should not assume that a payment has been completed until the balance or transaction record confirms it. You remain responsible for checking your balance and reporting any suspected unauthorised transaction as soon as possible.

Bet confirmation and acceptance

Before confirming a bet, carefully review the information displayed on the relevant screen. This may include the selected game or market, the stake, the potential return, the number of entries or rounds and any other applicable conditions. Once accepted, a bet may not be changed, withdrawn or cancelled unless the relevant game rules or Spinjo Casino terms expressly allow it.

Spinjo Casino may decline a bet, limit access to a particular game or refuse a transaction where this is necessary for security, compliance, technical or operational reasons. A bet may also be declared void or adjusted where it was accepted because of an obvious error, an interrupted connection, a system malfunction or inaccurate information. Where a bet is affected, the outcome will be handled in accordance with the applicable game rules and Terms and Conditions.

Account security

You are responsible for keeping your password, verification codes and other account credentials confidential. If you believe another person has accessed your account, contact the available support channel promptly and stop using the account until the issue has been reviewed. Spinjo Casino may suspend an account while investigating unusual activity, suspected fraud, a security concern or a possible breach of these rules.

You should not place bets while affected by alcohol, medication, stress, financial pressure or any other circumstance that may affect your judgement. Betting should be treated as entertainment, not as a way to earn income or recover losses.

3. Game results, settlement and technical issues

A bet is settled using the result produced or recorded by the relevant game, system or authorised results source. The applicable game rules will explain how a win, loss, tie, draw, bonus feature, cancellation or other outcome is determined. Where a result cannot be determined normally because of a technical or operational issue, Spinjo Casino may review the relevant records and apply the outcome required by the applicable rules.

You should check your account history and balance after each session. If you believe a bet has been settled incorrectly, you should retain any relevant information and raise the matter through the available support process. A review may require the date and approximate time of play, the game or bet reference, the amount involved and a description of the issue. Account records, system logs and other relevant information may be used when reviewing a dispute.

Errors, interruptions and void bets

• A bet affected by a clear pricing, display, software or settlement error may be corrected, cancelled or declared void in accordance with the applicable terms.
• If a game stops, disconnects or does not record an action correctly, the result may be determined using the available transaction and game records.
• A bet that has not been recorded as accepted by the system may not be valid, even if an amount appears to have been deducted temporarily.
• Where an amount is credited or paid by mistake, Spinjo Casino may correct the account balance or recover the mistaken amount as permitted by the applicable terms and law.
• A game or service may be suspended, withdrawn or made unavailable without advance notice where this is necessary for maintenance, security, compliance or other operational reasons.

You must not take advantage of an obvious error or technical fault. This includes continuing to place bets after becoming aware that a displayed balance, result, game function or transaction does not appear to be operating correctly. Any suspected fault should be reported through the available support process, and you should keep a record of the relevant details.

Any winnings, returns, credits or withdrawals remain subject to account verification, anti-fraud checks, payment requirements, applicable wagering conditions and the Terms and Conditions. A displayed balance is not a guarantee that an amount is payable if the balance resulted from an error, unauthorised activity or a breach of the applicable rules.

4. Fair play, responsible gambling and disputes

Spinjo Casino expects all players to use the service honestly and fairly. You must not manipulate games, exploit software weaknesses, use automated tools where they are not permitted, coordinate with other players to obtain an improper advantage or engage in conduct that could compromise the fairness, security or integrity of the service. Activity may be monitored for security, fraud prevention, responsible gambling and compliance purposes.

If there is a concern about account activity, Spinjo Casino may ask for further information, delay a transaction, restrict access or suspend an account while the matter is assessed. Any action will be handled under the applicable Terms and Conditions and legal requirements. You should not create another account or attempt to avoid a restriction unless you have been told that you may do so.

Responsible gambling

Gambling can involve financial and personal risks. Set a budget before you play and only use money you can afford to lose. Keep track of the time and money you spend, take regular breaks and avoid chasing losses. Do not borrow money, sell belongings or use essential household funds for betting. If gambling stops being enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop playing and seek appropriate support.

• Set personal spending and time limits before starting a session.
• Do not increase your stake to recover a previous loss.
• Do not gamble when upset, tired, intoxicated or under financial pressure.
• Use available account controls, breaks, deposit restrictions or exclusion options where appropriate.
• Talk to a trusted person or a qualified support service if you are concerned about your gambling.

Questions and complaints

If you have a question about a bet, game rule, account entry or settlement, review the relevant game information and your account history first. If the matter remains unresolved, use the support method made available by Spinjo Casino and provide clear details of the issue. Complaints are generally reviewed using account records, transaction data, game logs and the applicable rules. You may be asked to provide additional information so the matter can be properly assessed.

These Betting Rules may be updated from time to time to reflect changes to the service, games, technology, legal requirements or internal procedures. The version displayed on the website applies to activity subject to its stated effective date. You should review the rules regularly and before placing bets. If you do not accept an updated rule, stop using the relevant service and review the options available under the Terms and Conditions.