Privacy Policy

About this Privacy Policy

Spinjo Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It explains the types of information a casino website typically needs, the reasons for using it, the role of cookies and similar technologies, and the choices available to players.

Some services may link to websites, payment services, verification providers or other platforms operated by third parties. Those services may have their own privacy notices and practices. We recommend reading the privacy information provided by any third party before submitting information through its service. This policy covers information handled in connection with Spinjo Casino services and does not replace notices that may apply to a separate third-party service.

The policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. When changes are made, the updated version will be made available on this page. Players should review the policy periodically, particularly when using a new feature or providing additional information.

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are requested. We aim to collect information that is reasonably needed for account administration, safe operation, customer service and compliance with applicable requirements.

Account and personal details

When you register or use an account, we may handle details such as your name, date of birth, contact details, account login information, communication preferences and information about your account activity. We may also receive information you provide when contacting support, making a request or responding to a message.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This may include information shown on an identity document, proof of address or details needed for account and security checks. Verification information may be reviewed to help prevent impersonation, fraud, money laundering, misuse of services and other unauthorised activity.

Payment and transaction records

We may handle records relating to deposits, withdrawals, gameplay, account balances, payment method details, transaction identifiers and related correspondence. Payment information may be processed with the assistance of payment providers. We use transaction records to operate account services, investigate issues, respond to payment enquiries, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie data

When you visit or use the website, technical information may be collected, such as your IP address, browser type, operating system, device details, language preferences, approximate location, pages viewed, referring pages, login events and information about how you interact with the website. Cookies and similar technologies may help remember settings, maintain sessions, improve performance and understand website use.

How information is used and protected

Personal information may be used for the following general purposes:

• Creating, maintaining and administering your account.
• Providing gaming, payment, account and customer support services.
• Confirming identity, age, account ownership and the accuracy of information provided.
• Carrying out anti-fraud, security, risk and responsible use checks.
• Processing deposits, withdrawals, transactions and related account enquiries.
• Communicating with you about your account, service messages, security matters and support requests.
• Improving website functionality, performance, content and user experience.
• Detecting, investigating and preventing unauthorised access, technical abuse and other harmful activity.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations where applicable.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

Information may be accessed by authorised staff, service providers and professional or technical partners who need it to provide services or support the operation of the website. Examples may include technology providers, identity and verification services, payment services, security providers, customer support systems and professional advisers. Where information is shared, the purpose should be limited to the relevant service, operational need or legal requirement.

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, online account or transmission method can be guaranteed to be completely secure. Players should protect their login details, use a secure device and contact support promptly if they suspect that an account or communication has been compromised.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. They can help a website remember a session, keep security features working, save preferences, measure performance and understand how visitors use different pages. Some cookies may be necessary for account functions, while others may support analytics, personalisation or marketing activities.

You can manage or restrict cookies through the settings in your browser. Browser controls may allow you to delete existing cookies, block some or all future cookies, or receive a notice before a cookie is stored. If you block cookies, some account or website features may not work properly, and your preferences may need to be entered again. Cookie settings can differ between browsers and devices, so they should be checked on each device used to access the website.

Information collected through cookies may be combined with other technical or account information where this is needed for security, service operation, reporting or another purpose described in this policy. You should review the relevant settings and notices presented by your browser or device for further information about cookie controls.

Your privacy choices, retention and requests

Depending on the circumstances, you may have rights and choices concerning the personal information held about you. You may ask for access to the information associated with your account, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer needed, and withdraw consent to marketing communications. You may also ask questions about how information is used or request clarification where you are unsure about a privacy matter.

To exercise these rights or make a privacy or data request, contact support@spinjocasino.click. Please provide enough information for your request to be understood and for the relevant account to be identified. We may need to verify your identity or ask for additional details before completing a request. This helps protect account information and prevents information being disclosed to someone who is not authorised to receive it.

We aim to respond to valid requests within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved, technical considerations and any rights or obligations that apply. If information cannot be deleted, corrected or provided in the exact form requested, we will aim to explain the relevant limitation in general terms.

You can usually stop promotional emails by using the unsubscribe or preference option included in the message, where available. You may also contact support@spinjocasino.click to withdraw consent to marketing. Stopping marketing messages will not necessarily stop important service communications, such as account, security, transaction or support-related messages.

Closing an account does not always result in the immediate deletion of every record. Some information must be kept for a period required by law or needed for security, fraud prevention, dispute handling, accounting, transaction verification or other legitimate purposes. This can include account, identity, payment and communication records. Once a retention period or valid business need ends, information should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

If you have a concern about the handling of your personal information, please contact support@spinjocasino.click first so the matter can be reviewed. You may also have the right to raise a privacy concern with an appropriate privacy authority or seek another available remedy, depending on your circumstances.